We analyzed the Best Fitness CRMs for gyms and fitness studios. We studied over 120 real user reviews from Capterra, Trustpilot, Product Hunt, and G2 for each platform to give you all the info you need to decide on the best platform for your fitness business.
5 Top Performing Fitness CRMs for Gyms and Fitness Studios
- 🥇 Fitune - Best overall (Free Website & Client App included)
- 🥈 Gymdesk - Usefulfor basic management
- 🥉 Glofox - Usefulfor very large gyms (+4 locations)
Other Top Fitness CRMs for Gyms and Fitness Studios
1. 🥇 Fitune - Best Fitness CRM
Price: Free to $199/month
Free website creator: Yes
Free client app: Yes
Ideal for your fitness studio: Yes
User score: 4.8 ⭐️⭐️⭐️⭐️⭐️
Most loved by users:
- Free Website & App: Access to a free website and app is a notable perk of Fitune plans, enabling you to grow your client list and boost reservations. t's unique to be included for free in any plan, as with other software platforms you often pay $200-$400 per month for your own app.
- User Friendly: Fitune offers an intuitive, user-friendly interface for the staff and clients, which saves a lot of time in booking or scheduling anything.
- Responsive Customer Support: Fitune users acknowledge the responsive and supportive customer service for addressing any kind of question or issue, which ensures the smooth operations of a business.
- All-in-One Platform: Fitune offers rich functionalities in gym and fitness studio management fields: class scheduling, member management, and payment processing. This means that users do not require multiple software solutions.
Most hated by users:
- Initial Feature Gaps: During its launch, gym or fitness studio owners stated that Fitune lacked some of the core features. Continuous updates are in place to cover the gaps, based on user feedback, for better platform functionality.
- Price Fluctuations: As the platform grew and started offering more features its pricing changed. However users report satisfaction with the new pricing tiers and the launch of the "Free Forever Plan" which allows them to try out the platform before committing.
Overall score: #1 Gym and Fitness Studio CRM, ideal for individual teachers and studios with 1-4 locations
Create your own custom website in minutes
Clients book themselves from your online calendar
Management appointments and create marketing campaigns
Increase sales and engagement with your custom client app
Fitune offers fitness studios and gym owners a user-friendly CRM platform with several benefits. Its intuitive interface makes it easy for staff to navigate, streamlining operations.
It allows you to manage marketing campaigns, create lead profiles, and follow up on sales easily. The free client app also allows you to increase sales and engagement by making it easier for your clients to purchase services and manage their memberships.
Fitune's affordability is a significant advantage for businesses looking to manage their budget effectively, making it the best CRM solution for fitness studios and gyms, particularly those prioritizing simplicity and cost-effectiveness.
2. Gymdesk
Price: $75 to $200/month
Free website creator: No
Free client app: No
Ideal for your fitness studio: No
User score: 4.8 ⭐️⭐️⭐️⭐️⭐️
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Most loved by users:
- Comprehensive: Gymdesk is one of the most comprehensive in terms of gym and fitness studio features, catering very specifically to membership management, billing automation, attendance tracking, and marketing tools.
- Customer Support: Gymdesk provides timely and supportive assistance to all gym owners and staff with any queries and concerns that may come up in connection with the use of the software, ensuring that the experience with the CRM solution is free of interruptions.
Most hated by users:
- Steeper Learning Curve: While Gymdesk is fairly intuitive for most users like gym owners and their staff members, implementation for first-time users may prove a steep learning curve, especially if coming from another CRM system.
- Limitations of Customization: Gymdesk has many features; however, some users feel limited in terms of the platform's customization, especially with regard to website design and certain operational workflows.
- Integration Issues: Depending on the software environment of the gym or fitness studio, there may be some integration issues; for this purpose, the integration of GymDesk with other tools and platforms may also take much time and resources in setup and configuration.
Overall score: Useful for basic management.
Gymdesk provides a solid suite of tools for basic gym management, offering features that can streamline operations and help you save time in the long run.
However, adopting Gymdesk as your CRM software requires a learning curve, particularly for those who are new to management systems. While the interface is designed to be user-friendly, mastering its full capabilities may take some time and effort.
Overall, it’s an option for gym owners looking for an entry-level solution with room for growth, but patience and adaptability during the setup phase are key. If you want a quick launch with more tools for less monay there are better options in the market.
3. Glofox
Price: Undisclosed
Free website creator: No
Free client app: No
Ideal for your fitness studio: No
User score: 3.3 ⭐️⭐️⭐️
Most loved by users:
- Ease of Use and Interface: Most users have praised GloFox for its very intuitive back end and app interfaces that make their businesses run smoothly. They like the smooth navigation and modern, clean design that empowers flawless administration of bookings, memberships, and classes not just by the owner but their clients as well.
- Customer Service: Most users of GloFox seem content with the overwhelming service they receive from the platform. They appreciate the collaborative and receptive customer support team that is always there for them, whether a matter arises, in essence, adding value to the end-user experience.
- App Features and Functionality: GloFox is a very advanced app, with most of its features being applauded for excellent membership management, seamless booking, and payment integrations that come along with push notification options. Most users appreciate the branded app feature for the great impact on client engagement and business development.
Most hated by users:
- Technical Failures and Software Bugs: One of the most common complaints from Glofox users is technical failure and software bugs. From difficulty making a booking to processing errors that occasionally happen with payment, such challenges disrupt the operational process and bring client inconvenience.
- Slow Customer Service: Lots of users are dissatisfied with the timeliness of being assisted and having issues resolved. Slow responsiveness and unresolved technical problems cause dissatisfaction to users.
- Features Limitations: Some users express the inability of features, functionalities, reporting, scheduling, and membership management in GloFox. They want better reporting features, improved configuration possibilities, and a lot more features to adapt to certain business features and preferences quite well.
Glofox has been criticized for being expensive compared to the features it offers, which can make it less appealing for businesses looking for good value.
Users have also reported frequent bugs and downtime, which can cause problems like losing clients.
Another concern is that Glofox doesn’t clearly show its pricing, making it hard to know if it fits your budget or is worth the cost.
For businesses that want clear pricing and reliable performance, Glofox might not be the best choice, especially if you’re trying to avoid extra headaches from the start.
4. Mindbody
Price: Undisclosed
Free website creator: No
Free client app: No
Ideal for your fitness studio: No
User score: 4.0 ⭐️⭐️⭐⭐️
Most loved by users:
- Full Booking and Scheduling: MINDBODY is for full scheduling and booking at studios and gyms. The app is designed with intricate features to facilitate simple management of class schedules, bookings, appointments, waitlists, recurring bookings, and many others in pilates studios.
- Easy Payment Processing: This integrated payment processing system is used to process all transactions taking place within the studio, benefiting the studio and its clients at once. This program has a fast online payment system, automatic billing, and easy tracking for all the financial transactions, making it smooth in handling.
- Strong and Intuitive Reporting: MINDBODY empowers the owners of fitness studios and gyms with strong, intuitive reporting. Reports on attendance, revenue, class popularity, and staff performance grant insights into effective decision-making, strategy-making for effective marketing, and planning for the future. Those insights are important in making a business grow and the business increase its operational efficiency.
Most hated by users:
- High Costs: One of the biggest MINDBODY cons is the high subscription fees, largely toward fitness studios and gyms. This can be a big barrier in instances of small establishments with tight budgets or in their developmental stages.
- Complex User Interface: The majority of users believe that the MINDBODY interface is complicated and extremely counterintuitive, especially when first accessing the system. With so many features and functionalities, it might take up to significant amounts of time and effort to get the hang of the system. This can lead to much setup and implementation frustration.
- Intermittent Technical Problems: This is subject to the fact that, while overall extremely stable, studio operations may be brought to their knees due to an instance of a technical problem or service interruption at MINDBODY. These can take the form of system sluggishness, all the way through a certain level of downtime, which can impact appointment scheduling, payment processing, and access to data. These technological hitches are normally attended to with speed by the support team.
Mindbody is a well-known CRM software, but it has some drawbacks that users often point out.
Many find it expensive, especially for small businesses, as the costs can add up quickly with additional fees for certain features.
Users have also reported that the system can be complicated to navigate and requires a lot of time to learn, which may slow down your team’s productivity.
On top of that, customer support has been criticized for being slow to respond, leaving businesses waiting for help when they need it most.
5. TeamUp
Price: $10 to $105/month
Free website creator: No
Free client app: No
Ideal for your fitness studio: No
User score: 4.8 ⭐️⭐️⭐⭐️
Most loved by users:
- Integrated Payment Options: TeamUp offers integrated solutions for payments to make financial management streamlined. This feature makes it possible for gyms and fitness studios to manage membership fees, class payments, or any other source of revenue centrally.
- Better Member Experience: TeamUp offers a superlative interface that enhances user experiences. With easily accessible class bookings and seamless management of memberships, the platform encourages your gym-goers to be engaged and satisfied with high retention and loyalty.
- Full-Feature Set: A myriad of features available in TeamUp are explicitly meant to cater to the needs of gym and fitness studios. From memberships to class scheduling and attendance tracking, all facilities are present in TeamUp in order to help make operations smoother and augment business performance.
Most hated by users:
- Limited Customization Options: In spite of all its features, TeamUp offers only minimal customization for class schedules and membership plans. This could reduce the flexibility that gyms and fitness studios have in tailoring their offerings to meet specific preferences or needs.
- Reporting Capabilities: While TeamUp provides basic reporting functionality, it could benefit from offering more in-depth analysis for business needs. The current limitations may hinder insights into performance metrics and the data-driven decision-making process.
- Advanced Features at Extra Cost: Some of the advanced features, like enhanced banking visibility, are available only at higher subscription levels. This could result in additional costs for gyms and fitness studios that require more sophisticated functionalities beyond the basic software plan.
TeamUp offers one of the most affordable CRM systems on the list, however it comes with its drawbacks. Its features aren't as comprehensive as other software and it has very limited customization options.
While the starting price is very low, important features are locked behind higher price tiers.
This might mislead some and find themselves having to switch to a more expensive tier than expected or migrating to another system to fulfill their needs as their business grows.
Concluding the Top CRMs for Gyms & Fitness Studios
Fitune stands out as the best choice for small to medium-sized businesses.
Its user-friendly interface and free forever plan offer great value, especially for those on tight budgets. While it has limitations like basic features and limited customization, Fitune’s all-in-one platform covers essential CRM needs efficiently.
With responsive customer support and a straightforward pricing structure, Fitune is ideal for fitness businesses seeking simplicity and cost-effectiveness in their operations, making it our top recommendation.
Ready to try Fitune? Start now for free or book a demo to learn how to grow you fitness business.
