Offer clear policies in cancellations and refunds to boost your client’s trust

Offer clear refund options, ensuring your clients understand cancellation deadlines and available refund choices in credits or cash. Avoid confusion with clear and fair policies.

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A person sitting at a desk with a laptop open in front of them, a smartphone in hand, and a headset on. They seem to be smiling as they look at their phone, suggesting a positive interaction or experience. This setting is typical for a virtual meeting or conference call. The presence of notebooks and a plant on the desk also indicates an organized and pleasant workspace
Screenshot from a fitness application or website displaying information about booked fitness classes. It shows two scheduled sessions for "Full Body Resistance" classes at Flow LDN on Wednesday, 20th May, with one session at 8:00 AM and another at 5:00 PM, each lasting 45 minutes. There are options to "Invite friends," "Add to calendar," and "Manage booking," which suggests functionality for social sharing and calendar integration. Under the "Manage booking" dropdown, there might be options like "Change date" and "Cancel booking." For the 8:00 AM class, there is a "Join with this link" section that provides a URL and joining information, including a meeting ID and password, indicating that this is likely a virtual or livestreamed class. The design includes images of a person exercising, reinforcing the fitness theme. The layout is clean and user-friendly, aimed at providing necessary details and easy management of bookings for class participants

Build trust through transparency

Establish trust with your clients providing them a transparent and easy-to-understand cancellation process, fostering confidence that translates into increased bookings and long-term client relationships.

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Protect your revenue

Last minute cancellations come at a cost to you, cancellation policies help you address this with time limits for refunds.

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Screenshot from a service's cancellation policy page. It outlines the terms under which clients can receive credits or refunds upon cancelling a booking. The options provided are for toggling between 'Credit back' or 'No credit back' for clients who pay with credits, and 'Money back' or 'No money back' for clients who pay as they go (PAYGO). Additionally, there is a section titled "Cancellation period cut-off" with an adjustable time setting, which in this case is set to '3 hours' before the booking starts, indicating the deadline by which a client must cancel to be eligible for a refund or credit. The design and layout suggest a user-friendly interface for managing booking cancellations. If you need more specific details or have other questions about this image, feel free to ask
Screenshot of a user interface from a booking system, specifically a cancellation confirmation dialog box. It is asking the user "Are you sure you want to cancel your booking?" and informs them that depending on the cancellation policy, they may be eligible for a refund. There is a highlighted checkmark indicating that the cancellation period cut-off (set to 3 hours before the booking starts) has been met. The screenshot also includes details of a booked class, showing "Boxing" as the activity, marked as "Booked" and scheduled for "Thu 30 Nov 2023 at 08:45 AM" for a duration of "45 minutes." Additionally, there's an "ONLINE" tag next to the class name, suggesting that this is a virtual event. The booking has an ID, and there are options to either "Cancel booking" or "Change date." At the bottom of the dialog box, there are two buttons: a grey one saying "No, nevermind" and a red one saying "Yes," giving the user the option to proceed with or cancel the cancellation. The screenshot also includes a note on how to join the booked activity, indicating that the activity link will be available 20 minutes before the activity starts, and users should look in the 'My Bookings' tab or check their email (including the spam folder) for the link. This interface seems designed to ensure users are aware of the cancellation policy and to confirm their intention before canceling a booking. It appears user-friendly and straightforward, minimizing the chance of accidental cancellations

Flexible timeframes and refunds

Offer refunds for cancellations within a specified timeframe and reimburse your client either in credits or money back.

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Automated slot management

Tickets from canceled bookings are automatically re-released into your available pool, ensuring no slot goes to waste.

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Screenshot from a fitness class booking platform. It displays two classes available for booking: A Pilates class led by Esther Howard at Flow LDN, accompanied by an image showing individuals engaging in Pilates exercises. The class is priced at $5, and there is a green "Join" button indicating the action to enroll in the class. A Full Body Resistance class, categorized under HIIT (High-Intensity Interval Training), taught by Guy Hawkins, also at Flow LDN. The associated image shows a group of people performing a resistance training workout. This class also has a $5 fee and a green "Join" button for signing up. The screenshot includes a visual representation of the classes, the instructor's name, the type of class, the location (Flow LDN), and the price. There is also a badge or icon with "x1" on it, which might indicate a reward point or credit system. The overall layout is clean and user-friendly, designed for easy browsing and booking of fitness classes.
On the left, there's a man smiling, wearing a blue shirt with a triangle logo on it, and on the right, there's a woman looking at her phone with a pleased expression. She's wearing a fitness top, suggesting that the context may be related to fitness or wellness. Between them, there's a badge with "24/7" written on it, implying that the service or product being advertised is available around the clock. Above the images, there's a drawn arrow with a star, possibly pointing out the continuous availability or highlighting a feature. Below the images are icons that commonly represent features like video, calling, and messaging, which could indicate the types of services offered, such as virtual training or support. The overall design suggests a friendly and accessible service that is available at any time.

Instant Notifications

When a client cancels, both the client and your business receive instant notifications, minimizing any confusion.

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Who Is This Feature For?

Fitune's Cancellation Policy is designed for fitness and wellness studio owners, coaches, and instructors. Minimize your workload at peak hours and for high-demand classes, secure your income by reducing the impact of last-minute cancellations and no-shows, and benefit from better control over event attendance.

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All in one place, not all over the place

Group classes
Events
Appointments
Video library
Courses

Group classes

Make it simple for your clients to book your classes. Define the days, times and even create complex recurring class schedules with ease.

Available features

In-person

Online

Livestream links

Waiting list

Cancelation policy

Membership area

Confirmation email

Express checkout

Reports

A screenshot of a fitness gym's weekly class schedule interface. The top banner includes the gym's name 'Workouts Gym' and a navigation menu with options like 'Home', 'Schedule', 'Events', 'Videos', 'Courses', 'Services', and 'Pricing'. There's also a 'My bookings' link and a 'Filters' button. The schedule indicates the timezone as 'London' and displays a calendar with the week starting from 'Mon 02 Jan' to 'Sun 08 Jan', with 'Today, Tue 03 Jan' highlighted. The listed classes for Tuesday include 'Yoga for beginners' at '11:00 AM' for '45 min', taught by 'Jane Cooper', marked 'Workouts Gym Online', priced at £5 with a 'Join' button. Below, a 'Boxing class' at '3:15 PM' for '45 min' by 'Robert Fox', marked 'Workouts Gym', is shown as 'Already booked'. For 'Wed 04 Jan', there's a 'Pilates' class at '3:15 PM' for '45 min' by 'Esther Howard', priced at £5 with a 'Join' button

Group classes

Make it simple for your clients to book your classes. Define the days, times and even create complex recurring class schedules with ease.

Available features

In-person

Online

Livestream links

Waiting list

Cancelation policy

Membership area

Confirmation email

Express checkout

Reports

A screenshot of the 'Workouts Gym' website schedule page with a clean and modern interface. The page header includes the gym logo and navigation tabs for Home, Schedule, Events, Videos, Courses, Services, and Pricing, along with a 'My bookings' dropdown menu. The main section shows a weekly schedule with the selected date 'Today, Tue 03 Jan' highlighted. Below, a list of classes is displayed with times, duration, and titles including 'Yoga for beginners' at 11:00 AM with Jane Cooper, marked as an online class, and a 'Boxing class' at 3:15 PM with Robert Fox. Each class has an accompanying thumbnail image depicting the activity, and there's a 'Join' button with the price listed as £5. The next day listed is 'Wed 04 Jan' with a 'Pilates' class also at 3:15 PM by Esther Howard, indicated as 'Already booked'. The overall color scheme is a combination of white and shades of blue.
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Events, workshops & retreats

Sell small or massive events that may last hours and even days. It's perfect for yoga retreats, marathons, bootcamp & brunch, and more.

Available features

In-person

Online

Waiting list

Cancelation policy

Forms

Membership area

Recurring events

Confirmation email

A screenshot of 'Workouts Gym's event page with a 'Timezone device: London' notice. There are three event cards displayed. The first card is for 'Yoga Camp 2023' on 'Sat 07 Jan 2023 - 10:00 AM + more dates' located at 'Trees camp', with a photo showing a group of people practicing yoga outdoors, priced at $39.99 with a 'View event' button and a note saying '1 spot left'. The second card shows 'Online Yoga Camp 2023' on the same date and time, marked as 'Workout Gym Online', featuring a smiling man seated in a yoga pose, priced at $19.99 with a 'View event' button and tagged as 'Full - sold out'. The third card is for 'World Latin Congress 2023' on 'Sat 14 Jan 2023 - 8:00 AM' at 'Workout Gym', with an image of two women laughing and wearing shirts with 'REVOLDANCE' printed on them, marked as 'Free' and 'Already booked'

Events, workshops & retreats

Sell small or massive events that may last hours and even days. It's perfect for yoga retreats, marathons, bootcamp & brunch, and more.

Available features

In-person

Online

Waiting list

Cancelation policy

Forms

Membership area

Recurring events

Confirmation email

See an example

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1 on 1 private
appointments

Let clients book (and charge for) 1 on 1 sessions with you.  Eliminating the back-and-forth messages for finding the perfect time.

Available features

In-person

Online

Availability tools

Multi staff availability

Cancellation policy

Forms

Membership area

Confirmation email

A screenshot of the 'Services' page from 'Workouts Gym', with a timezone indicator for London. The page displays 'HIIT sessions' and lists three different workout options. The first is 'HIIT workout for beginners', a 45-minute session at 'Workouts Gym', accompanied by an image of a man doing exercise in a gym. The second is a 'Personal training session' for 30 minutes, indicated as an online service by 'Workouts Gym Online', with an image of a person doing a stretch outdoors. The third is 'Battle Ropes Basics' for 60 minutes, again at 'Workouts Gym', with an image of two people using battle ropes. On the right side of the page, there's a booking interface to 'Select staff' with names like David Jones, Luis Lopez, John Cena, and Anna Smith, and below that, an option to 'Select date & time' with available slots on a calendar showing 'April', 'Tue 03', and 'Wed 04' with various times listed

1 on 1 private
appointments

Let clients book (and charge for) 1 on 1 sessions with you.  Eliminating the back-and-forth messages for finding the perfect time.

Available features

In-person

Online

Availability tools

Multi staff availability

Cancellation policy

Forms

Membership area

Confirmation email

See an example

Start For Free

Video library
on demand

Show off your content in a stellar Netflix look like video library. Create and organize your on-demand video library and video courses.

Available features

Netflix-style catalog

Membership area

Content Management

Exclusive downloads

Comments

A screenshot from 'Workouts Gym' website showing the 'Videos' section. The page features two categories: 'Recently Added' and 'Yoga only', each with a 'See all' link. Under 'Recently Added', there are three videos: 'Full Body Resistance' by George Jones posted 3 hours ago with an 'Unlock' label, another 'Full Body Resistance' by Albert Flores labeled as 'Free' posted 12 hours ago, and a third 'Full Body Resistance' by Kristin Watson with an 'Unlock' label posted 1 day ago. Below, the 'Yoga only' section includes 'Gentle Yoga Flow' by Jenny Wilson posted 3 days ago, 'Yoga For Complete Beginners' by Jacob Jones posted 3 days ago, and '30 Minute Power Yoga Class' by Cody Fisher, all with an 'Unlock' label. The videos display thumbnail images of individuals performing various exercises and yoga poses.

Video library on demand

Show off your content in a stellar Netflix look like video library. Create and organize your on-demand video library and video courses.

Available features

Netflix-style catalog

Membership area

Content Management

Exclusive downloads

Comments

See an example

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Courses

Create amazing courses once and sell them a thousand times. Organize text lessons, files, videos and classes for clients to follow and complete.

Available features

Text lessons

Video content

Classes

Confirmation email

Exclusive downloads

Quizzes

A screenshot from 'Workouts Gym' website showing the 'Courses' section with a timezone indicator for London. Featured prominently is a '2 week training program' by George Jones. The course description states it's a simple three-week plan designed by Yoga LDN Super Trainer George Pearse, combining total-body strength circuits with high-intensity workouts. It includes '5 activities'. The content is broken down into '1st week' and '2nd week', with sessions such as 'Full Body Resistance' on Monday and Wednesday at 10:00 AM and 'HIIT class' on Friday at 10:00 AM for the first week, and similarly scheduled for the second week. On the right side of the page, there's an advertisement for a 'Health and fitness masterclass' and a '14-Day Yoga Detox' course, both priced at $39.99, with the masterclass being marked as 'Full – sold out' and the detox course available to 'View'

Courses

Create amazing courses once and sell them a thousand times. Organize text lessons, files, videos and classes for clients to follow and complete.

Available features

Text lessons

Video content

Classes

Confirmation email

Exclusive downloads

Quizzes

See an example

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