Customize your terms, conditions, and refund policies on all communications

Easily add clear service terms and cancellation policies to your emails and website. Avoid confusion with your clients and ensure transparency that will reflect in trust and loyalty.

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User interface for uploading a document with the heading "Terms and conditions." There is a toggle switch set to the "on" position, indicating that terms and conditions are active or required. Below this, there is a section labeled "You can upload a doc" with information that the file size cannot exceed 1 MB and the supported file types are DOC, DOCX, and PDF. There is an "Upload doc" button, presumably for selecting and uploading a document from the user's computer. Below the button, the text "MIA Gym Terms and Conditions.docx" indicates that a document with this name has either been selected for upload or has already been uploaded. At the bottom of the image, there is a "Cancel" button on the left and a "Save" button on the right, suggesting that the user can either cancel the action or save the changes they have made. The overall layout is clean, with a simple and intuitive design for user interaction
Text excerpt from the "MIA Gym Terms and Conditions" document, outlining various clauses: Acceptance of Terms - The section states that by accessing and using MIA Gym's services, the user agrees to the terms and conditions provided. If the user does not agree, they are not permitted to use the services. Membership and Access - This clause outlines the requirements for accessing certain services, including holding a valid membership, being at least 18 years of age or having guardian consent, and that memberships are personal and non-transferable. Fees and Payments - It is detailed that all fees must be paid as per the agreed membership plan, fees are subject to change with notice, and late payments could result in a service suspension. Cancellation and Refunds - The policy states that memberships can be canceled with a notice period as specified in the membership agreement and that refunds are processed based on membership terms and at MIA Gym's discretion. Facility Use - Members must comply with all rules and regulations for facility use, and improper use may result in membership termination. The document appears to be a standard part of the membership process, providing legal and practical information for gym users

Build through transparency

Establish trust with your clients providing them with transparent and easy-to-understand policies.

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Customizable emails

Fitune offers fully automated emails for all important communications. Easily edit them with your branding and policies.

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A table with the following columns: Name, Description, and Actions. The Name column lists different types of automated messages a fitness service might send to its clients, each followed by a brief Description of when these messages are sent. The Actions column contains an "Edit" option for each message, suggesting these messages can be customized. Here is a list of the message types and their descriptions: Welcome user - Sent when the client creates an account Booking Confirmation - Sent to the client when a booking is placed New membership - Sent to the client when a membership is added Livestream info - Streaming link, sent to the client 20 minutes before a virtual activity New pack - Sent to the client when a pack is added Cancelled membership - Sent to the client when a membership is canceled Cancelled pack - Sent to the client when a pack is canceled Upcoming subscription renewal - Sent to clients two days before they are charged again for their subscription Booking Cancellation - Sent to the client when a booking is canceled The layout is neat and organized, typically found in an administrative backend of a gym or fitness service platform, providing a clear overview of client communication touchpoints
Screenshot of an email template for a fitness class purchase confirmation. The body of the email includes a personalized greeting using a placeholder for the recipient's first name, followed by a confirmation message for a course purchase with another placeholder for the course name. The email also contains an image showing two people in a fitness studio practicing ballet barre exercises, indicating the type of workout or course purchased. The text provides reminders for class preparation, advising to wear form-fitting attire and grip socks for safe movement, mentioning the class will be a challenging mix of ballet, Pilates, and functional training, and setting the expectation that muscle fatigue and shaking are normal. The closing remarks express confidence that the recipient will enjoy the class and sign off with "See you soon," followed by a placeholder for the website name

Communicate details

Add important information to your class description like equipment needed, privacy policies, penalties for tardiness, no cellphones or recording allowed, etc.

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Flexible timeframes and refunds

Offer refunds for cancellations within a specified timeframe and reimburse your client either in credits or money back

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A group of five women exercising indoors, each holding a small red dumbbell in each hand raised overhead. They are standing in a row, facing the camera, with focused expressions. Their attire varies from sports bras and leggings to tank tops and capris, in an array of colors such as blue, pink, red, and black. The room has an industrial feel with brick walls and large windows, suggesting a spacious workout studio environment
A user interface detailing a cancellation policy. There are three main sections: Credits: Option toggles between "Credit back" and "No credit back." The description states clients who book with credits can cancel anytime and will receive their credit back based on the cancellation period cut-off detailed below. Refunds: Option toggles between "Money back" and "No money back." Clients who book with PAYGO can cancel anytime and will receive their money back based on the cancellation period cut-off below. A note indicates that refunds must be issued manually for clients who request it. Cancellation period cut-off: A field is set to '3 hours' indicating clients can apply for a refund if they cancel before this period prior to the booking start. The interface is likely part of an administrative dashboard for managing booking policies of a fitness service or gym.

Instant notifications

When a client cancels, both the client and your business receive instant notifications, keeping you updated and minimizing any chances for confusion.

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Who Is This Feature For?

Fitune's Terms and conditions feature is designed for fitness and wellness studio owners, instructors and coaches who want to build trust through clear and fair policies within their business. If you want to foster confidence that translates into increased bookings and long-term client relationships, Fitune is the right fit for you.

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All in one place, not all over the place

Group classes
Events
Appointments
Video library
Courses

Group classes

Make it simple for your clients to book your classes. Define the days, times and even create complex recurring class schedules with ease.

Available features

In-person

Online

Livestream links

Waiting list

Cancelation policy

Membership area

Confirmation email

Express checkout

Reports

A screenshot of a fitness gym's weekly class schedule interface. The top banner includes the gym's name 'Workouts Gym' and a navigation menu with options like 'Home', 'Schedule', 'Events', 'Videos', 'Courses', 'Services', and 'Pricing'. There's also a 'My bookings' link and a 'Filters' button. The schedule indicates the timezone as 'London' and displays a calendar with the week starting from 'Mon 02 Jan' to 'Sun 08 Jan', with 'Today, Tue 03 Jan' highlighted. The listed classes for Tuesday include 'Yoga for beginners' at '11:00 AM' for '45 min', taught by 'Jane Cooper', marked 'Workouts Gym Online', priced at £5 with a 'Join' button. Below, a 'Boxing class' at '3:15 PM' for '45 min' by 'Robert Fox', marked 'Workouts Gym', is shown as 'Already booked'. For 'Wed 04 Jan', there's a 'Pilates' class at '3:15 PM' for '45 min' by 'Esther Howard', priced at £5 with a 'Join' button

Group classes

Make it simple for your clients to book your classes. Define the days, times and even create complex recurring class schedules with ease.

Available features

In-person

Online

Livestream links

Waiting list

Cancelation policy

Membership area

Confirmation email

Express checkout

Reports

A screenshot of the 'Workouts Gym' website schedule page with a clean and modern interface. The page header includes the gym logo and navigation tabs for Home, Schedule, Events, Videos, Courses, Services, and Pricing, along with a 'My bookings' dropdown menu. The main section shows a weekly schedule with the selected date 'Today, Tue 03 Jan' highlighted. Below, a list of classes is displayed with times, duration, and titles including 'Yoga for beginners' at 11:00 AM with Jane Cooper, marked as an online class, and a 'Boxing class' at 3:15 PM with Robert Fox. Each class has an accompanying thumbnail image depicting the activity, and there's a 'Join' button with the price listed as £5. The next day listed is 'Wed 04 Jan' with a 'Pilates' class also at 3:15 PM by Esther Howard, indicated as 'Already booked'. The overall color scheme is a combination of white and shades of blue.
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Events, workshops & retreats

Sell small or massive events that may last hours and even days. It's perfect for yoga retreats, marathons, bootcamp & brunch, and more.

Available features

In-person

Online

Waiting list

Cancelation policy

Forms

Membership area

Recurring events

Confirmation email

A screenshot of 'Workouts Gym's event page with a 'Timezone device: London' notice. There are three event cards displayed. The first card is for 'Yoga Camp 2023' on 'Sat 07 Jan 2023 - 10:00 AM + more dates' located at 'Trees camp', with a photo showing a group of people practicing yoga outdoors, priced at $39.99 with a 'View event' button and a note saying '1 spot left'. The second card shows 'Online Yoga Camp 2023' on the same date and time, marked as 'Workout Gym Online', featuring a smiling man seated in a yoga pose, priced at $19.99 with a 'View event' button and tagged as 'Full - sold out'. The third card is for 'World Latin Congress 2023' on 'Sat 14 Jan 2023 - 8:00 AM' at 'Workout Gym', with an image of two women laughing and wearing shirts with 'REVOLDANCE' printed on them, marked as 'Free' and 'Already booked'

Events, workshops & retreats

Sell small or massive events that may last hours and even days. It's perfect for yoga retreats, marathons, bootcamp & brunch, and more.

Available features

In-person

Online

Waiting list

Cancelation policy

Forms

Membership area

Recurring events

Confirmation email

See an example

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1 on 1 private
appointments

Let clients book (and charge for) 1 on 1 sessions with you.  Eliminating the back-and-forth messages for finding the perfect time.

Available features

In-person

Online

Availability tools

Multi staff availability

Cancellation policy

Forms

Membership area

Confirmation email

A screenshot of the 'Services' page from 'Workouts Gym', with a timezone indicator for London. The page displays 'HIIT sessions' and lists three different workout options. The first is 'HIIT workout for beginners', a 45-minute session at 'Workouts Gym', accompanied by an image of a man doing exercise in a gym. The second is a 'Personal training session' for 30 minutes, indicated as an online service by 'Workouts Gym Online', with an image of a person doing a stretch outdoors. The third is 'Battle Ropes Basics' for 60 minutes, again at 'Workouts Gym', with an image of two people using battle ropes. On the right side of the page, there's a booking interface to 'Select staff' with names like David Jones, Luis Lopez, John Cena, and Anna Smith, and below that, an option to 'Select date & time' with available slots on a calendar showing 'April', 'Tue 03', and 'Wed 04' with various times listed

1 on 1 private
appointments

Let clients book (and charge for) 1 on 1 sessions with you.  Eliminating the back-and-forth messages for finding the perfect time.

Available features

In-person

Online

Availability tools

Multi staff availability

Cancellation policy

Forms

Membership area

Confirmation email

See an example

Start For Free

Video library
on demand

Show off your content in a stellar Netflix look like video library. Create and organize your on-demand video library and video courses.

Available features

Netflix-style catalog

Membership area

Content Management

Exclusive downloads

Comments

A screenshot from 'Workouts Gym' website showing the 'Videos' section. The page features two categories: 'Recently Added' and 'Yoga only', each with a 'See all' link. Under 'Recently Added', there are three videos: 'Full Body Resistance' by George Jones posted 3 hours ago with an 'Unlock' label, another 'Full Body Resistance' by Albert Flores labeled as 'Free' posted 12 hours ago, and a third 'Full Body Resistance' by Kristin Watson with an 'Unlock' label posted 1 day ago. Below, the 'Yoga only' section includes 'Gentle Yoga Flow' by Jenny Wilson posted 3 days ago, 'Yoga For Complete Beginners' by Jacob Jones posted 3 days ago, and '30 Minute Power Yoga Class' by Cody Fisher, all with an 'Unlock' label. The videos display thumbnail images of individuals performing various exercises and yoga poses.

Video library on demand

Show off your content in a stellar Netflix look like video library. Create and organize your on-demand video library and video courses.

Available features

Netflix-style catalog

Membership area

Content Management

Exclusive downloads

Comments

See an example

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Courses

Create amazing courses once and sell them a thousand times. Organize text lessons, files, videos and classes for clients to follow and complete.

Available features

Text lessons

Video content

Classes

Confirmation email

Exclusive downloads

Quizzes

A screenshot from 'Workouts Gym' website showing the 'Courses' section with a timezone indicator for London. Featured prominently is a '2 week training program' by George Jones. The course description states it's a simple three-week plan designed by Yoga LDN Super Trainer George Pearse, combining total-body strength circuits with high-intensity workouts. It includes '5 activities'. The content is broken down into '1st week' and '2nd week', with sessions such as 'Full Body Resistance' on Monday and Wednesday at 10:00 AM and 'HIIT class' on Friday at 10:00 AM for the first week, and similarly scheduled for the second week. On the right side of the page, there's an advertisement for a 'Health and fitness masterclass' and a '14-Day Yoga Detox' course, both priced at $39.99, with the masterclass being marked as 'Full – sold out' and the detox course available to 'View'

Courses

Create amazing courses once and sell them a thousand times. Organize text lessons, files, videos and classes for clients to follow and complete.

Available features

Text lessons

Video content

Classes

Confirmation email

Exclusive downloads

Quizzes

See an example

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